Troubleshooting Other Common Issues

Screen Resolution Issue

If users receive the following message after trying to click 'FMW Web Prod'.

The issue is the user’s local display’s screen resolution. In this specific example, the running resolution 1396x596 is less than the minimum 800x600 because 596<600. To resolve this issue, under the AppStream’s Setting option try different screen resolutions and choose one that best suits the display. It is by default set to ‘Match local display’ which is the cause of the issue.

Copy and Paste Issue

Copy and pasting between user's local computer and FMW on Appstream is only supported when using Chrome version 66 or higher.

If users are using an unsupported browser, they can use AppStream's clipboard functionality.