Troubleshooting

Need Help?

Having trouble logging in?

Contact us!

Hotline: 9-5083

Email: data-mgmt@ucsc.edu


Frequently Asked Questions


I'm getting an error message when I try to launch InfoView "Forbidden You don't have permissions to access..."

This message appears if you try to access InfoView from off campus, or from on campus via Eduroam, without first authenticating through VPN. 

Please go see our page on connecting from off campus.


When I go to run a report, it says that the "universe isn't found". What does that mean?

It means that you don't have access to the universe the report is based on.

Back to Top